Frequently Asked Questions

CareCorner is a place for you to share feedback with Bupa about a variety of topics related to health insurance, wellbeing, health and heath care, such as:

• what people want from a health and care partner
• daily health and wellbeing challenges in our busy lives
• testing new ideas relating to health and related services
• attitudes towards health insurance and other health related products and services including those provided by the Bupa Australia and New Zealand companies
• and our diverse experiences in health care with providers.

CareCorner will not post any health advice.

Survey responses are collated and analysed collectively by Evolved Insights Pty Ltd (Evolved), and are then presented and used by key team members on behalf of the Bupa Australia and New Zealand companies including:

• Bupa HI Pty Ltd;
• Bupa Health Services Pty Ltd;
• Dental Corporation Pty Ltd and Dental Corporation (NZ) Limited;
• Bupa Optical Pty Limited;
• Bupa Aged Care Australia Pty Ltd;
• Bupa Care Villages Australia Pty Ltd;
• Bupa Telehealth Pty Limited;
• Bupa Medical Visa Services,

and their related bodies corporate (together, Bupa). These Bupa team members will then use this data to make informed decisions on how to improve Bupa's products and services for the benefit of Bupa’s customers.

At CareCorner, we respect the privacy of your personal information in our care, and will handle your personal information primarily in accordance with the Privacy Act 1988 (Cth), the Privacy Act 2020 (NZ) and the CareCorner Privacy Statement, as well as the following privacy policies (as applicable):

• CareCorner Privacy Statement;
• The Evolved Group Privacy Policy;
• Bupa HI Pty Ltd Information Handling Policy;
• Dental Corporation Pty Ltd and Dental Corporation (NZ) Limited Privacy Policies (as applicable);
• Bupa Optical Privacy Policy;
• Bupa Aged Care Privacy Policy;
• Bupa Retirement Village Privacy Policy;
• Bupa Telehealth Privacy Policy; and
• Bupa Medical Visa Service Privacy Policy.

CareCorner is managed by a team of researchers at Evolved Insights and Bupa. To get in touch with CareCorner you can email us on contactus@carecorner.com.au or go to the contact us page once you’ve registered.

Website maintenance and technical support is provided by Evolved Insights. For more detail, please go to www.evolveresearch.com.au or contact us on 03 9670 1909.

If you would prefer to speak directly with Bupa, please get in touch with Bupa member support on 134 135, who are on hand to listen to and action your queries. You can also visit the Bupa website at www.bupa.com.au for other numbers and links to send emails.

Get in touch via our CareCorner contact us page.

Please register for CareCorner by providing us with your first name, last name and email address and agreeing to the Terms and Conditions and our Privacy Statement.

Once you’ve registered, you’ll receive an email confirming your email address and a link that will direct you to the CareCorner site.

From there we’d love you to fill out some profile information so we can get to know you better and can tailor the most relevant content for you.

You can update your details at any time via your My Profile page.

You can earn rewards in the form of eGift Cards on CareCorner by completing surveys. The rewards offered will be outlined in each survey.

Prizes can be redeemed via the My Prizes then My Winnings page under My Account

Your prize will be emailed to you when you redeem. The email will have a link to the GiftPay website where you select your eGift card(s). If you do not receive the email containing the link, please get in touch with support@giftpay.com and they will be able to reissue the link to you.

GiftPay offers cards from a variety of major retailers including: Chemist Warehouse; Apple iTunes; and Kmart. Alternatively, you may wish to donate all or some of your reward to one of the charities listed on the GiftPay site. A full list of the currently available rewards and charities can be viewed here. Please see www.giftpay.com.au for separate terms and conditions applicable to GiftPay eGift Cards. Note that eGift Cards are valid and redeemable for use in Australia only for three years from the date of activation.

Please let us know if there is a change in your contact details or your circumstances. Your details can be updated via the Profile page under My Account

We like to keep in touch with our members and let you know when there is a new activity to complete by sending an email. So you don't miss any emails from us, we recommend adding the email address contactus@carecorner.com.au to your “Safe senders” list. If you need some help doing this, please get in touch via the Contact CareCorner link at the bottom of this page.

We’ll be sad to see you leave, but if CareCorner is really not your thing, please click the My Account page then on the Profile button and click the ‘Unsubscribe’ Button.