CareCorner - Privacy Statement

We collect, use and disclose your personal information in order to facilitate our market research forum and allow you to discuss ideas and share opinions and experiences about health, healthcare and wellbeing.

Us, We, Our means Evolved Insights (Evolve) and the Bupa Australia and New Zealand companies including:

  • Bupa HI Pty Ltd;
  • Bupa Health Services Pty Ltd;
  • Dental Corporation Pty Ltd and Dental Corporation (NZ) Limited;
  • Bupa Optical Pty Limited;
  • Bupa Aged Care Australia Pty Ltd;
  • Bupa Care Villages Australia Pty Ltd;
  • Bupa Telehealth Pty Limited;
  • Bupa Medical Visa Services,
and their related bodies corporate (together Bupa).

We will handle your personal information in accordance with the Privacy Act 1988 (Commonwealth), the Privacy Act 2020 (NZ) and the following privacy policies (as applicable):

What information we collect

When you sign up to CareCorner, participate in any surveys and/or provide any feedback or survey responses using the website, you give us certain personal information.

This can include your name, email address, postal address, gender, date of birth, employment status, marital status, insurance coverage and any other information, including sensitive information such as health information you agree to provide us when interacting with the website.

With your permission, we might also access some of your personal information held by one of the Bupa companies, but we will never access your specific clinical records. For example, if you are a Bupa health insurance member, we might access:

  • the type of health insurance policy you hold;
  • dates and other information relating to claims on your health insurance policy;
  • the types of health services that you claim on your health insurance policy.

With your permission, if you have visited one of our health providers (for example, dental or optical), we may access information about:

  • which clinic you typically visit;
  • the last date you visited the clinic;
  • the types of goods and services you have received from a health provider;
  • how long you have been a patient; and
  • which health insurer you are with.

We may also collect personal information from third parties with whom we have partnered.

If you do not provide us with the information we request, you may not be able to register for, use and interact with CareCorner.

We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. We also use cookies to measure traffic patterns and website interactions. We generally use this information to administer the CareCorner website, report statistics, analyse trends, diagnose problems and target and improve the quality of our products and services.

We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user interactions, and gather broad demographic information.

How we use your information

We use your personal information to provide you with access to CareCorner and to:

  • Fulfil any of your requests;
  • conduct marketing surveys, research and statistical analysis;
  • undertake customer research and analytics – for example, investigating the behaviour, needs, attitudes, opinions, motivations or other characteristics of a particular segment of the CareCorner population;
  • to contact you about your experience in using Bupa products or services;
  • use your de-identified verbatim feedback for internal marketing purposes including to incorporate in Bupa internal presentations and communications;
  • enter you into competitions;
  • send you incentives and prizes; and
  • tell you about new products and services.

From time to time, we may also contact you (via mail, email, phone or SMS) to notify you about products, services or benefits offered by Bupa, its related entities and affiliate organisations which we consider of potential benefit to you and your family. If you do not wish to be contacted for marketing or promotional purposes, you may opt out of CareCorner communications by contacting us.

How we share your information

We do not sell the personal information you provide for financial gain nor do we share your information with third parties for the purpose of sending you advertisements for products or services which are not affiliated with us, our affiliates or business partners.

Your personal information may be shared between Bupa entities. For example:

  • to and from Bupa HI Pty Ltd to understand trends regarding claims and general wellbeing;
  • to and from Bupa Optical Pty Ltd to learn more about patients’ optical needs, preferences and trends;
  • to and from Dental Corporation Pty Ltd and or Dental Corporation (NZ) Limited to learn more about patients’ dental needs, preferences and trends; and
  • to and from Bupa Health Services Pty Ltd to develop and improve products and services.

We may also share personal information that you provide to us for legitimate business purposes, including without limitation, the following:

  • Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  • Making such information available to third parties within Australia and overseas who are providing services to us, our subsidiaries or affiliates (for example, providing such information to third parties performing computer-related services for us or our affiliates). We ensure that those subsidiaries, affiliates and third parties engaged to perform services on our behalf are contractually obliged to observe and adhere to the intent of this Privacy Statement;
  • if we form a belief in good faith that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our website or violation of the website’s terms of use; or
  • When the disclosure of such information is required or permitted by law. For example disclosure to the Department of Health and Ageing, Medicare Australia, other government or regulatory bodies, tribunals and courts of law

Contacting Us

If you have any questions, feedback or concerns about this policy or how we handle your information when you use CareCorner, you may contact us at any time by calling us on 134 135.

You may also contact us by post, email or by visiting a Bupa retail centre. For all of our contact details, please visit bupa.com.au/contact-us. You can also contact us if you would like to access the personal information we hold about you.

If you have any concerns, you may also contact Bupa Customer Relations directly at:

Address: GPO Box 9809, Brisbane QLD 4001

Email: customerrelations@bupa.com.au