Terms and Conditions
CareCorner Terms and Conditions
When you access or use the CareCorner website at www.carecorner.com.au (including any facilities such as your Profile, the chatbot, discussion boards, quick polls or surveys) (“Website”), you agree to be bound by these terms and conditions ("Terms").
Access to and use of this Website is provided on the following Terms by Evolved Insights Pty Ltd (Bupa’s agent and survey partner, “Evolve”) on behalf of the Bupa Australia and New Zealand companies including:
- Bupa HI Pty Ltd;
- Bupa Health Services Pty Ltd;
- Dental Corporation Pty Ltd and Dental Corporation (NZ) Limited;
- Bupa Optical Pty Limited;
- Bupa Aged Care Australia Pty Ltd;
- Bupa Care Villages Australia Pty Ltd;
- Bupa Telehealth Pty Limited;
- Bupa Medical Visa Services,
We reserve the right to change these Terms, the Website and any content available on or accessible from this Website (“Content”) at any time by publishing these changes online. By continuing to use the Website, you are taken to have accepted any changes to the Terms. We also reserve the right to terminate CareCorner for any reason, without notice at any time.
For further details please contact us here.
CareCorner Members
Members
You must comply with the following requirements to be a CareCorner member:
- You must be invited to join by Bupa;
- you must be at least 18 years old;
We, at our sole discretion:
- choose when you become an active member;
- decide the numbers and types of members that are active at any given time including but not limited to when a member enters or exits CareCorner;
- reserve the right to terminate your membership for any reason, including if you have not participated in the CareCorner community for some time.
Member Warranties
You warrant and represent that:
- you are at least 18 years old;
- you will provide us with accurate, complete and current information;
- you will not create more than one CareCorner member account;
Member Content – Ownership and Responsibility
You acknowledge that all content that you post or make available on the Website, including but not limited to, written content, comments, opinions, compliments, messages, symbols, graphics, images, logos (Member Content) is owned by Bupa, and is protected by copyright. By posting Member Content on the Website, you assign all rights in the Member Content to Bupa. You agree that any idea in your Member Content that is implemented by Bupa, belongs to Bupa and you will not be compensated financially or otherwise for this.
You acknowledge and agree that you are solely responsible any Member Content posted under your CareCorner membership name.
We are not responsible for, nor endorse any Member Content posted by any member.
Member authorised conduct
You must use this Website for lawful purposes only, including to access and view Content, post or make available Member Content, participate in quick polls and surveys, enter competitions, update your Profile, and to submit enquiries or feedback to CareCorner.
Member Prohibited Use
You must not (a) use this Website in a manner which, or (b) upload, post, transmit or otherwise make available through this Website any material which:
- violates or infringes the rights of others (including intellectual property or privacy rights);
- Is unlawful, misleading, inaccurate, false, threatening, abusive, defamatory, objectionable, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person; or
- constitutes the distribution of spam or unsolicited electronic communications;
- compromises the security of the network or Website;
- affects the functionality or operation of this Website or its servers or the functionality or operation of any user’s computer systems (for example, by transmitting a computer virus or other harmful component, whether or not knowingly).
You acknowledge and agree that we at our sole discretion reserve the right to review, edit and delete any Member Content in whole or in part.
Confidentiality
You must not disclose or allow the disclosure of any information in whatever form made available to you via or in relation to CareCorner (including but not limited to information about Bupa, its business, or its products or services) to any third person and that any such disclosure will constitute a substantial breach of these Terms for which you will be liable and must indemnify Bupa for any loss arising from such breach.
CareCorner Profile
Accessing your Profile
When you register to be a CareCorner member, a profile (Profile) will be initiated for you based on the details you provide.
You warrant that any information you provide to us is true and correct.
You are responsible for maintaining the confidentiality of the password you create which gives you access to your Profile.
Updating your Profile
You can login to your Profile to add or change certain information recorded on your Profile.
Intellectual Property Notices
Copyright Notice
Copyright in the Content (including text, graphics, videos, images, audio clips, architecture, coding, design elements and interactive features) is owned or licenced by Bupa. You may download or print hard copies of Content for your personal, private, non-commercial use. Otherwise, you may not reproduce, adapt, upload to a third party, publish or communicate any of this Content without Bupa’s prior written consent (except as necessary for viewing the Content on your browser, or as permitted under the Copyright Act 1968 (Commonwealth)).
Nothing that you do on or in relation to the Website and its Content will transfer any rights in same.
Software Rights
The Website uses proprietary software owned or licensed by Bupa. You are granted an individual, limited, non-exclusive, non-transferable licence or right to use the software subject to these Terms. You are expressly prohibited, directly or indirectly, from attempting to discover the source code or reverse engineer underlying algorithms, or technology of the software; renting, leasing, selling, assigning, or transferring rights to the software; modifying or making derivative works based on the software; or using the software in any service or sharing capacity.
Bupa retains sole and exclusive rights throughout the world, and retains all necessary rights in respect of the software and all associated intellectual property rights.
Trade Mark Notice
“CareCorner” (the word and the logo) and any other trade marks associated with Bupa or Evolve, are trade marks owned by Bupa or Evolve respectively, or our related bodies corporate. You may not use our trade marks without our written consent. Third party trade marks which feature on the Website are owned by the respective third party. The use of a third party trade mark on our Website does not indicate any association with, or endorsement by us, of that third party or its products/services.
Disclaimers, liability limitation and indemnity
Disclaimer
To the extent permitted by law, neither Evolve or Bupa, or its affiliates and related bodies corporate (as defined by the Corporations Act 2001 (Commonwealth)), will not be liable (whether in contract, tort (including negligence) or otherwise) for any loss or damage (whether direct, indirect, special or consequential) suffered by you in connection with your use of or access to this Website and its Content, or any failure to provide this Website or particular Content.
This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
- Your reliance on the completeness, accuracy, suitability, currency or availability of the Website or its Content.
- Failure of, or delay in, the performance, operation or transmission of this Website or data on or through this Website, a computer virus or other harmful component, a loss of data, a communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
- Failure to enter a competition, participate in a quick poll or survey, or post on a discussion board on the Website.
- Defamatory, threatening, offensive or unlawful conduct of third parties; and
- A breach by us of the CareCorner Privacy Statement or associated privacy policies.
Limitation of liability
Our total liability to you (if any) arising out of or in connection with your access or use of the Website shall be limited, at our election, to:
- In the case of information or services supplied or offered by us for a fee - the re-supply of the information or services or payment of the cost of doing this. We accept no, and exclude all, liability for information or services supplied or offered by us for free; and
- bIn the case of goods supplied or offered by us for a fee - repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this. We accept no, and exclude all, liability for goods supplied or offered by us for free.
No advice given
The Content on this Website (including any Member Content) is not designed or intended to serve as a substitute for advice from a qualified professional. Content and Member Content is likely to be general in nature and does not take into account the specific issue, complaint, problem or concern you may have.
Where we mention specific products or services on this Website, we do so for informational purposes only. This does not constitute a recommendation made by us, unless expressly stated.
You agree that you will not seek to rely upon the Content on this Website as advice to remedy, address or self-treat any problems or concerns you may have either for yourself or for any other person.
No warranties
We do not guarantee or warrant:
- the quality, accuracy, completeness, suitability, currency or availability of the Website and its Content;
- that the Website functions will meet your requirements.
Although the Website is normally available, there will be occasions when the Website or certain functionalities will be interrupted for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and equipment that are beyond our control.
This Website and its Content are provided on an “as is” and “as available” basis, with no representations or warranties of any kind, either express or implied (except those which cannot be lawfully excluded).
You assume total responsibility and risk for your use of and reliance upon this Website and its Content.
Third Party Links
This Website may contain links to third party websites for your convenience, that are not owned or controlled by us (“External Web Sites”). We are not responsible for the content or operation of these External Web Sites. Links to External Web Sites do not constitute or imply endorsement by us of the information they contain, or any products or services they reference. Your navigation to any linked website is at your own risk.
Indemnity
You indemnify us and our affiliates and related bodies corporate against all liability, cost, expense, loss and damage incurred or suffered by us as a direct or indirect result of you using this Website.
Privacy and Cookies
Privacy
We take your privacy seriously. Any personal information you provide through your use of the Website (including facilities such as your Profile, the chatbot, discussion boards, quick polls or surveys) will be handled in accordance with the CareCorner Privacy Statement which is available at https://www.carecorner.com.au/Home/Privacy.
Cookies
A "cookie" is a small text file placed on your computer by a web server when you access a website. Cookies are frequently used on websites. Cookies in themselves do not identify the individual user, just the computer used.
We generally use cookies to make a record of your visit to the Website and may log the following information:
- Your server address;
- Your top-level domain name;
- The date and time of access to the Website;
- Pages accessed and documents downloaded;
- The previous website visited; and
- The type of browser software in use.
We use this information for various purposes including:
- Statistical purposes;
- To enable you to access online services; and
- To determine whether you have previously used parts of the Website or to identify the pages you have accessed, but in each case, information collected cannot be used to personally identify you.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. However, if you decide not to display cookies, then you may not be able to gain access to all the Content and facilities of this Website.
General Terms
Governing Law
These Terms are governed by the law in force in Victoria, Australia. You agree that any disputes will be determined by the courts having jurisdiction in Victoria in accordance with laws in force in Victoria. You irrevocably and unconditionally submit to this jurisdiction.
Unenforceable Terms
If any provision of the Terms is found by a court to be invalid or unenforceable, the invalidity or unenforceability of the remaining Terms will not be affected.
No offers where illegality arises
Nothing on this Website constitutes an offer to provide goods or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.
Last updated: 7 June 2021
Terms and Conditions
'CareCorner' Competition
HOW TO ENTER:
- To be eligible, you must be a participating member of the Care Corner Community. You must also meet the minimum monthly point thresholds, being at least one activity in the relevant month. To participate in the Care Corner Community, you must complete activities such as answering a quick poll question, completing an online survey,or contributing to a conversation topic on the site. Activities within Care Corner have an associated points value depending on the type of activity. Each point you earn grants you an entry into the prize draw.
- An unlimited number of entries are granted as long as you meet the minimum point threshold (at least 1 point) for each entry as outlined on the Care Corner Website.
For details concerning your personal information see condition 3.
CONDITIONS OF ENTRY
Information on how to enter and prizes forms part of these terms and conditions. Entry into this Promotion is deemed to be an acceptance of these terms and conditions.
- To enter, you must be a participating member of the Care Corner Community for the duration of the Promotional Period (defined below). Employees of the Promoter and the agencies associated with this Promotion and their immediate families are not eligible to enter.
- Contestants must be over 18 to be eligible to enter this Promotion.
- All entries will be the property of the Promoter. Any information entrants provide will be used by the Promoter for the purpose of conducting this Promotion. The Promoter may disclose entrants' personal information to its contractors and agents to assist in conducting this Promotion or communicating with entrants and to State and Territory gaming authorities and winner's name may be published as required under the relevant legislation. Any personal information will be managed in accordance with the Care Corner Privacy Statement.
- Promotion commences 9.00am AEST 01/02/2024 and closes 31/07/2024 at 11.59pm AEDT. Entries are deemed received at the time of receipt by the Promoter in its promotional database and not at the time of transmission by the entrant.
-
The Promotion has 6 x monthly prize draws on the dates set out in the table below (each a Prize Draw), for entries received during the preceding month (each a Promotional Period). Each draw will take place at 2pm AEST or AEDT (whichever is relevant) at Evolved Insights Pty Ltd, Level 3, 176 Wellington Parade, East Melbourne VIC 3002. In each of the 6 prize draws the first valid entry drawn will win 1 x $100 GiftPay eGift Card, the next 20 valid entries each month will each win 1 x $20 eGift Card. Total prize pool per month: 21 prizes with total value of $500 per month.Please see www.giftpay.com for separate terms and conditions applicable to GiftPay eGift Cards. Note that eGift Cards are valid and redeemable for use in Australia only.
Promotional Period No. Date of Prize Draw Prize 1 08/03/2024 1 X $100, 20 X $20 GiftPay eGift Cards 2 12/04/2024 1 X $100, 20 X $20 GiftPay eGift Cards 3 10/05/2024 1 X $100, 20 X $20 GiftPay eGift Cards 4 14/06/2024 1 X $100, 20 X $20 GiftPay eGift Cards 5 12/07/2024 1 X $100, 20 X $20 GiftPay eGift Cards 6 09/08/2024 1 X $100, 20 X $20 GiftPay eGift Cards -
Winners of each Pirze Draw will be notified by email within two business days of the Prize Draw and will then have their Name and State of residence posted on the CareCorner Website www.carecorner.com.au
Promotional Period No. Publish on Webpage 1 11/03/2024 2 15/04/2024 3 13/05/2024 4 17/06/2024 5 15/07/2024 6 12/08/2024 - Any costs associated with accessing the website is the entrant's responsibility and is dependent on the Internet service provider used.
- Total prize pool: 126 prizes over 6 months. Maximum total value of prize pool is AUD$3,000 over 6 months.
- Prizes are not transferable or exchangeable and cannot be taken as cash. Prizes are redeemable and valid for use in Australia only. The Promoter's decision is final and no correspondence will be entered into.
- If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and a new winner of that prize will be determined by drawing a further valid entry. The Promoter's decision is final and no correspondence will be entered into.
- The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
- In the event of a prize not being accepted or claimed within 3 months of the monthly prize draw, the relevant prize winner's entry will be deemed invalid and the Promoter reserves the right to conduct such further draws 3 months after the close of the unclaimed monthly prize draw period at 2pm (AEDT or AEST whichever is relevant) at same location as the original draws as are necessary to distribute the prize, subject to any written directions given by any relevant authority. Winners of unclaimed prizes will be notified via email and have their name and state/territory of residence only published on the Care Corner Website 3 months and 2 days after the close of the unclaimed prize draw period. Entrant's requests that his or her phone number and email address details not be published.
- The Promoter accepts no responsibility for any tax implications that may arise from the prize winnings. Independent financial advice should be sought. Where the operation of this Promotion results in, for GST purposes, supplies being made for non-monetary consideration, entrants agree to follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
- The Promoter may require prize winners to provide proof of identity, proof of age and proof of residency at the nominated delivery address. Identification considered suitable for verification is at the Promoter's discretion.
- The Promoter accepts no responsibility for any incorrect, ineligible, invalid, late, lost or misdirected entries or for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestions on the Internet or at any website, or any combination thereof, including but not limited to, any injury or damage to participants or any other person's computer related to or resulting from participation in or downloading any materials in this competition. The Promoter is not liable for any consequence of user error including (without limitation) any costs incurred.
- The Promoter, its associated agencies and companies and the agencies and companies associated with this promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
- The Promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in this Promotion by, any person who tampers with or benefits from any tampering with the entry process or with the operation of the Promotion or acts in violation of these conditions, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.
- If for any reason any aspect of this Promotion is not capable of running as planned, including, but not limited to, infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the gaming authorities in each state and territory, where required.
- To the extent permitted by law, the Promoter will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of taking a prize.
- The Promoter is the Bupa Australia and New Zealand companies comprising Bupa HI Pty Ltd (ABN 81 000 057 590), Bupa Health Services Pty Ltd (ABN 50 003 098 655) and their related bodies corporate.
- Any references to the Promoter in these terms also refer to the Promoter's agent, Evolved Insights Pty Ltd ABN: 91 141 289 705 of Level 3, 176 Wellington Parade, East Melbourne VIC 3002.